General Policy Products sold by BigShop
BigShop offers a 7 day return policy for products we sell directly. If something goes wrong with an eligible product and you notify us within 7 days of receiving the item, we will help you to reach a satisfactory resolution such as a return for replacement, exchange, or refund.
After 7 days, our return policy expires and refunds/returns/exchanges are no longer covered. However, if you are dissatisfied with an item for any reason and the return policy has expired, you can still contact us at email@example.com and we will try to help if we can.
If the product has a manufacturer’s warranty that is still active after the return time frame has elapsed, the buyer should contact the manufacturer directly.
However, if the service center is not in your location, you may choose to contact Bigshop.
Please note that you will be responsible for the shipping cost and cost of repair (where the defect is not covered by the manufacturer’s warranty). BigShop will not replace or issue refund for items that fall into this category
From our experience successfully selling millions of items across every state in Nigeria we know not every order goes perfectly every time, but if things don’t go as planned BigShop is here to help. This page describes key return-related information and outlines general return policies and processes.For related information on buying on BigShop, Please contact us, email firstname.lastname@example.org or call 0806-828-1852.